Red gold bracelet in minimalism style JV360021

From JeVita — 2 Years of Confidence

At Jevita, we strive to guarantee the highest quality of our jewelry and to take care of every customer. That's why we provide an official 2-year warranty, valid from the date your order is received.

What Does the Warranty Cover?

Within 2 years of receiving your item, you're entitled to a free repair if a manufacturing defect is found, including:

• a faulty clasp (earrings, chains, bracelets);
• weak or poor-quality stone settings;
• other structural defects not caused by the user.

What Doesn't the Warranty Cover?

• damage caused by dropping, impact, deformation, or careless storage;
• exposure to chemicals, cosmetics, medications, chlorine, salts, etc.;
• color changes to stones or metal due to improper care;
• loss of parts of the item (for example, one earring from a pair);
• mechanical damage or signs of wear that aren't the result of a manufacturing defect;
• items altered or repaired by third-party jewelers;
• lack of documents confirming the purchase.

What Do You Need to File a Warranty Claim?

To use your warranty, please have ready:

• proof of purchase (invoice, electronic order confirmation);
• the original packaging or the item's certificate (if available);
• photos of the defect (upon request from our support team).

How to Use the Warranty?

1. Contact our support team at contact@jevita.eu or through the form on our website.
2. Provide your order number and a brief description of the issue.
3. Once confirmed, pack the item along with all required documents and send it to the address provided by our support team.
4. We'll inspect the item and let you know the outcome. If the warranty claim is confirmed, we'll repair or replace the item at our expense.

Processing Time

Inspecting the item and reaching a decision takes up to 7 business days after we receive it. If the defect is confirmed, repair or replacement will be carried out as quickly as possible.

Caring for Your Jewelry — The Key to Longevity

• Remove your jewelry before sleeping, exercising, or coming into contact with water.
• Avoid exposure to cosmetics, perfume, and cleaning products.
• Store your jewelry in individual pouches or boxes.
• Regularly check the condition of clasps and stone settings.

With Jevita, you get more than a beautiful piece of jewelry — you get confidence in its quality. Our 2-year warranty is one more way we show our care for your experience.